.webchat-wrapper{background-color:#0b141a;background-image:radial-gradient(#ffffff0d 1px,#0000 0);background-size:32px 32px;justify-content:center;align-items:center;width:100vw;height:100vh;display:flex;overflow:hidden}.webchat-container{--chat-bg-light:#efeae2;--chat-bg-dark:#0b141a;--header-bg-light:#075e54;--header-bg-dark:#202c33;--bubble-client-light:#d9fdd3;--bubble-client-dark:#005c4b;--bubble-bot-light:#fff;--bubble-bot-dark:#202c33;--text-primary-light:#111b21;--text-primary-dark:#e9edef;--text-secondary-light:#667781;--text-secondary-dark:#8696a0;--border-color-light:#e9edef;--border-color-dark:#222d34;--accent-groscon:#128c7e;--accent-green:#25d366;background-color:var(--chat-bg-light);width:100%;height:100vh;color:var(--text-primary-light);flex-direction:column;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;transition:all .3s;display:flex;position:relative;overflow:hidden}@media (width>=768px){.webchat-container.mobile-frame{border-radius:36px;width:390px;height:min(820px,94vh);margin:auto;box-shadow:0 24px 60px #0009,0 0 0 10px #1c272f,0 0 0 12px #2a3942}}.webchat-phone-notch{z-index:20;background-color:#1c272f;border-bottom-right-radius:12px;border-bottom-left-radius:12px;justify-content:center;align-items:center;width:120px;height:18px;margin:0 auto;display:flex;position:absolute;top:0;left:50%;transform:translate(-50%)}.webchat-phone-speaker{background-color:#3b4a54;border-radius:2px;width:40px;height:4px}.webchat-container.dark{background-color:var(--chat-bg-dark);color:var(--text-primary-dark)}.webchat-header{background-color:var(--header-bg-light);color:#fff;z-index:10;justify-content:space-between;align-items:center;height:64px;padding:0 16px;display:flex;box-shadow:0 2px 4px #0000001a}.webchat-container.dark .webchat-header{background-color:var(--header-bg-dark);border-bottom:1px solid var(--border-color-dark)}.webchat-header-profile{align-items:center;gap:12px;display:flex}.webchat-avatar{background-color:#fff;border-radius:50%;justify-content:center;align-items:center;width:44px;height:44px;display:flex;overflow:hidden;box-shadow:0 1px 3px #0003}.webchat-avatar img{object-fit:contain;width:32px;height:32px}.webchat-header-info{flex-direction:column;display:flex}.webchat-header-name{align-items:center;gap:6px;font-size:16px;font-weight:600;display:flex}.webchat-verified-badge{color:var(--accent-green);font-size:14px}.webchat-header-status{opacity:.9;align-items:center;gap:6px;font-size:12px;display:flex}.pulse-dot{background-color:var(--accent-green);width:8px;height:8px;box-shadow:0 0 8px var(--accent-green);border-radius:50%;animation:1.5s infinite pulse}@keyframes pulse{0%{opacity:1;transform:scale(1)}50%{opacity:.4;transform:scale(.85)}to{opacity:1;transform:scale(1)}}.webchat-header-actions{align-items:center;gap:8px;display:flex}.icon-btn{color:inherit;cursor:pointer;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;padding:8px;font-size:18px;transition:background-color .2s;display:flex}.icon-btn:hover{background-color:#ffffff26}.webchat-messages{background-image:radial-gradient(#00000008 1px,#0000 0);background-size:24px 24px;flex-direction:column;flex:1;gap:12px;padding:16px;display:flex;overflow-y:auto}.webchat-container.dark .webchat-messages{background-image:radial-gradient(#ffffff08 1px,#0000 0)}.system-banner{color:var(--text-secondary-light);text-align:center;background-color:#ffffffe6;border-radius:8px;align-self:center;max-width:90%;margin-bottom:8px;padding:6px 14px;font-size:12px;box-shadow:0 1px 2px #00000014}.webchat-container.dark .system-banner{color:var(--text-secondary-dark);background-color:#182229;box-shadow:0 1px 2px #0000004d}.message-bubble-wrapper{flex-direction:column;max-width:75%;display:flex}.message-bubble-wrapper.cliente{align-self:flex-end}.message-bubble-wrapper.bot,.message-bubble-wrapper.agente{align-self:flex-start}.message-bubble{word-wrap:break-word;white-space:pre-wrap;border-radius:8px;padding:8px 12px;font-size:14px;line-height:1.45;position:relative;box-shadow:0 1px 1px #0000001a}.cliente .message-bubble{background-color:var(--bubble-client-light);color:var(--text-primary-light);border-top-right-radius:2px}.webchat-container.dark .cliente .message-bubble{background-color:var(--bubble-client-dark);color:var(--text-primary-dark)}.bot .message-bubble,.agente .message-bubble{background-color:var(--bubble-bot-light);color:var(--text-primary-light);border-top-left-radius:2px}.webchat-container.dark .bot .message-bubble,.webchat-container.dark .agente .message-bubble{background-color:var(--bubble-bot-dark);color:var(--text-primary-dark)}.message-meta{color:var(--text-secondary-light);float:right;justify-content:flex-end;align-items:center;gap:4px;margin-top:4px;margin-left:12px;font-size:10px;display:flex}.webchat-container.dark .message-meta{color:var(--text-secondary-dark)}.check-mark{color:#53bdeb;font-weight:700}.quick-replies{background-color:#0000;flex-wrap:wrap;gap:8px;padding:8px 16px;display:flex}.quick-reply-btn{border:1px solid var(--accent-groscon);color:var(--accent-groscon);cursor:pointer;background-color:#fffffff2;border-radius:18px;padding:8px 14px;font-size:13px;font-weight:500;transition:all .2s;box-shadow:0 1px 2px #0000000d}.webchat-container.dark .quick-reply-btn{color:#00a884;background-color:#202c33;border-color:#00a884}.quick-reply-btn:hover{background-color:var(--accent-groscon);color:#fff;transform:translateY(-1px)}.webchat-container.dark .quick-reply-btn:hover{color:#111b21;background-color:#00a884}.typing-indicator-bubble{align-items:center;gap:4px;padding:10px 14px;display:flex}.typing-dot{background-color:var(--text-secondary-light);border-radius:50%;width:6px;height:6px;animation:1.4s ease-in-out infinite both typing}.webchat-container.dark .typing-dot{background-color:var(--text-secondary-dark)}.typing-dot:first-child{animation-delay:-.32s}.typing-dot:nth-child(2){animation-delay:-.16s}@keyframes typing{0%,80%,to{transform:scale(0)}40%{transform:scale(1)}}.webchat-footer{border-top:1px solid var(--border-color-light);background-color:#f0f2f5;align-items:center;gap:10px;padding:10px 16px;display:flex}.webchat-container.dark .webchat-footer{border-top:1px solid var(--border-color-dark);background-color:#202c33}.webchat-input{border:1px solid var(--border-color-light);color:inherit;background-color:#fff;border-radius:20px;outline:none;flex:1;padding:10px 16px;font-size:14px;transition:border-color .2s}.webchat-container.dark .webchat-input{color:#e9edef;background-color:#2a3942;border-color:#0000}.webchat-input:focus{border-color:var(--accent-groscon)}.send-btn{background-color:var(--header-bg-light);color:#fff;cursor:pointer;border:none;border-radius:50%;justify-content:center;align-items:center;width:42px;height:42px;transition:background-color .2s,transform .1s;display:flex}.webchat-container.dark .send-btn{color:#111b21;background-color:#00a884}.send-btn:hover{transform:scale(1.05)}.send-btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.transbordo-banner{color:#856404;text-align:center;background-color:#fff3cd;border-top:1px solid #ffeeba;padding:8px 16px;font-size:13px;font-weight:500}.webchat-container.dark .transbordo-banner{color:#ffda6a;background-color:#332701;border-top:1px solid #664d03}.timeout-overlay{z-index:100;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background-color:#0009;justify-content:center;align-items:center;display:flex;position:absolute;inset:0}.timeout-card{text-align:center;background-color:#fff;border-radius:12px;max-width:360px;padding:24px;box-shadow:0 4px 20px #00000040}.webchat-container.dark .timeout-card{color:#e9edef;background-color:#202c33}.timeout-card h3{margin-bottom:8px;font-size:18px}.timeout-card p{color:var(--text-secondary-light);margin-bottom:20px;font-size:14px}.webchat-container.dark .timeout-card p{color:var(--text-secondary-dark)}.btn-primary{background-color:var(--header-bg-light);color:#fff;cursor:pointer;border:none;border-radius:20px;padding:10px 20px;font-weight:600;transition:opacity .2s}.webchat-container.dark .btn-primary{color:#111b21;background-color:#00a884}.btn-primary:hover{opacity:.9}*{box-sizing:border-box;margin:0;padding:0}body{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Open Sans,Helvetica Neue,sans-serif}#root{min-height:100vh}